Easy to Use
It needs to be easy to get around on Calgary Transit. Success requires a combination of factors such as frequent buses and CTrains, reasonable travel times, direct trips, convenient ways to purchase fares, and a lack of crowding. Changes of this scale can be costly and/or take a long time to implement, but we’ll continue to pursue opportunities to improve.
Where we’re at (Calgary Transit)
These results are an index of general perceptions of ease-of-use, as well as trip-based perceptions of accessibility, park and ride, transfers, length of a trip and information sources.
Where we're at (Calgary Transit Access)
These results are an index of customer satisfaction ratings on the ease of booking trips and whether customers are able to get the trips they need.
What we did in 2019
- Implemented a fourth MAX service in the southwest and revising related routes to improve the efficiency of the transit network.
- Launched a pilot project to explore on-demand transit service in a developing community that currently has no public transit service.
- Provided mobile ticketing so customers can purchase fares on their phones.
- Increased the amount of paid parking at LRT Park and Ride lots where demand is highest.
- Expanded the list of what constitutes a medical trip for customers of Calgary Transit Access.
- Implemented service improvements in the developing communities of Redstone/Cornerstone, Nolan Hill, Legacy/Walden and Mahogany/Cranston.