Helpful

Our customers count on us to provide a service that is friendly and helpful. When a customer doesn’t have that experience, their trust and respect for us can be eroded.

These results are an index of general perceptions of helpfulness as well as customer perceptions of transit staff they encountered during their most recent trip.

Where we’re at (Calgary Transit Access)

These results are an index of customer satisfaction ratings on booking agents, customer service representatives, and how helpful operators are in assisting customers to and from vehicles. 

What we did in 2019

• Partnered with the Calgary Public Library to offer a south Calgary eligibility interview location for Calgary Transit Access customers, as there were previously no locations south of downtown. 
• Improved the standards of transit operator’s performance through commendations and coaching.